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758 Elite Virtual Call Center
"Your English Speaking Specialists"
Why We’re Special
VALUES & EXPERIENCE
758 Elite Virtual Call Center is a step ahead of other businesses in more than just our service. Integrity, accountability, transparency, dedication. Our commitment to doing an excellent job and making sure our clients are informed and involved throughout the process, helps distinguish us from the rest of the field.
FREE QUOTE
BENEFIT TO CONSUMERS
We guarantee to provide the highest level of professionalism and consistently top quality service with each of our jobs. This feature takes us to the next level in terms of the reliability and quality of our service, and makes a huge difference in helping us maintain our competitive advantage.
AWARD-WINNING
A SERVICE INTANGIBLE
Driven by success and customer satisfaction, we understand the importance of going above and beyond for our customers whenever and wherever they need us. This feature is indispensable for our service delivery and plays a huge role in assuring the satisfaction of every 758 Elite Virtual Call Center consumer.
CONVENIENT FINANCING
HERE WHEN YOU NEED US
This feature is an important facet of our commitment to continually improving and adapting the service we provide, catering to the unique needs and circumstances of each one of our clients. Our team is always available to answer any questions regarding our specific services and beneficial features, so please don’t hesitate to get in touch.
Careers
JOIN THE 758 ELITE FLEET
The door of 758 Elite Virtual Call Center is always open to budding and seasoned professionals, who would like to make a valuable and productive contribution to our company and our client campaigns.
Our standards may be high, but that's just because our clients deserve nothing but the best!
We have partnered with S.L.U.D.T.E.R.A., a virtual recruiting and staffing agency, which takes care of our recruiting needs. They utilize a robust screening process which we have come to rely on, to short list the exceptional talent who earn their spot in our fleet.
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CALL CENTER DIRECTOR
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidate is the professional who manages the entire operations in the call center and also handles all the external aspects related with a call center like management of finances, clients etc. The job of the call center director covers a wide variety of comprehensive tasks and his/her job responsibilities are quite complex. Hence, the call center director should have excellent motivation, managerial and leadership skills.
CAMPAIGN MANAGER
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidates ensure the call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues. The candidates will be responsible for training, scheduling and leading their Customer Service Team & Sales Teams, as well as overseeing strategies for inbound and outbound calls. Candidates must also be capable of using particular software programs, as well as possess the ability to type and run various company reports. They will oversee the call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they will help provide guidance and training to employees to improve performance.
CALL CENTER SUPERVISOR (PROMOTION OPPORTUNITY)
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidates work to develop, plan, coordinate, and execute initiatives as required based on the campaigns assigned to the call center Representatives. The supervisors also monitor their effectiveness through data collection and work to adjust the plan of approach for the campaign as needed. Additionally, the supervisors will work with personnel to develop tools to assess the strengths and weaknesses of the call center team and how the team is to effectively execute the desired results of the campaigns/projects.
TEAM LEADER - SALES & CUSTOMER SERVICE
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidates assist the call center with the day-to-day operations in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.
TELESALES REPRESENTATIVE
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidates will have the ability to handle multiple tasks. They usually take incoming sales telephone calls and information over the telephone, and also make outbound calls to their customers to sell products and/services.
CUSTOMER SERVICE REPRESENTATIVE
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidates will have the ability to handle multiple tasks. They usually take incoming Customer Service telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers.
QUALITY ASSURANCE MONITOR
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidates will ensure that all inbound or outbound calls meet company standards. This means that they read over call transcripts and/or listen to audio recordings to discover issues and then come up with strategies to address any problems they find.
CUSTOMER SERVICE TRAINER
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidate will be responsible for ensuring the call center representatives provide the highest possible quality of customer service.
NETWORK & SYSTEMS ADMINISTRATOR
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidates work to develop, plan, coordinate, and execute initiatives as required based on the campaigns assigned to the call center Representatives. The supervisors also monitor their effectiveness through data collection and work to adjust the plan of approach for the campaign as needed. Additionally, the supervisors will work with personnel to develop tools to assess the strengths and weaknesses of the call center team and how the team is to effectively execute the desired results of the campaigns/projects.
RECEPTIONIST/VIRTUAL ASSISTANT
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal candidates will reply to customers' questions, direct calls to their appropriate departments, describe products and/or services, and collect customer information. They will be required to log everything using data entry, customer database maintenance, and call logs. Candidates will also provide virtual office support to executives, managers, and other staff by using a computer, the Internet, and other communicative tools.
PRO SALES & CUSTOMER SERVICE TEAMS
LOCATION: THE CARIBBEAN, THE DOMINICAN REPUBLIC, THE PHILIPPINES, PAKISTAN
The ideal teams work in tandem with 758 Elite Virtual Call Center to develop, plan, coordinate, and execute initiatives as required to work on the campaigns which 758 Elite Virtual Call Center works on. The teams must comprise of already seasoned and highly trained groups of 10 agents minimum, equipped with their own team leaders or supervisors, who will monitor their teams' effectiveness. Additionally, the Pro teams will likewise share their campaigns/projects with us. Teams can be either other Virtual Call Centers or Brick & Mortars.