Brief Job Summary:

The ideal candidates will have the ability to handle multiple tasks. They usually take incoming Customer Service telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers.

 

Position:

Customer Service Representative - 20 positions for Customer Service Campaigns

 

Department:

Operations

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Type:

Contract

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Experience Level:

• Entry Level  - 0 to 5 years

• Mid-Career  - 5 to 10 years

• Experienced - 10 to 20 years

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Compensation:

A comfortable remuneration package is being offered with the potential to earn hourly tips, commission and bonuses, but this is based on qualifications, level of experience and performance during and after the probation period. Earnings are based on your experience level, qualifications and the value of the campaigns.

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Commission & Bonus:

Eligible after 3 months performance appraisal

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Hours:

4 - 8 hours a day

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Work week:

6 days 

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Term:

• More than 6 months. Your tenure on the job heavily depends on how well you perform your duties.

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Suitable candidates from:

St. Lucia

St. Vincent & the Grenadines

Dominica

Barbados

Jamaica

Trinidad & Tobago

Antigua & Barbuda

Grenada

St. Kitts & Nevis

Dominican Republic

Montserrat

Philippines

Pakistan

Guyana

United States

Canada

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Duties may include some or all of the following:​​​​

• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty

• First point of customer contact for general inquiries like pricing, products, scheduling etc.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires

• Any other tasks related to campaigns

• Contribute towards the professional growth of the organization

 

Other Details:

• You will need a compatible headset (headphones/earphones are not allowed). 

• You will need a laptop or desktop computer with a good internet connection.

• You will need a quiet place to work

 

Requirements:​​

• Must have a good speaking voice with a great command of the English language

• Being a certified typist is highly desirable because most of the time you will be inputting data into a data base system

• Ability to speak with an American accent would be an asset but not mandatory

• Must possess key skills in Data Entry, Call Center Operations, Customer Relations, Problem Solving, Customer Service, Basic Computer Skills, Microsoft Word, Google Docs, Microsoft Excel and Microsoft Office

• Previous experience in phone Customer Service or Sales would be an asset

• Must be proactive and enthusiastic on the phone when you need to speak with customers and staff

• Requires a minimum of 5 CXC's/GCSE's/High School Diploma including Mathematics and English

• A minimum of 1 year experience in the field or in a related area

• Performs a variety of tasks as assigned by upper level Management

• Reports to the Call Center Team Leader

 

If selected you will be required to complete and sign the requirement company documents/agreements.

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You will be required to:

• Run a speed test on the computer system that you will be using to do the job.

• Complete the Skills Sheet. 

• Record your voice. 

• Prepare a video resume. It must be uploaded to YouTube but not made public. You can use your smart phone.