Brief Job Summary:

The ideal teams work in tandem with 758 Elite Virtual Call Center to develop, plan, coordinate, and execute initiatives as required to work on the campaigns which 758 Elite Virtual Call Center works on. The teams must comprise of already seasoned and highly trained groups of 10 agents minimum, equipped with their own team leaders or supervisors, who will monitor their teams' effectiveness. Additionally, the Pro teams will likewise share their campaigns/projects with us. Teams can be either other Virtual Call Centers or Brick & Mortars.

 

Position:

Telesales Representative - 10 agents minimum per team with their Team Lead/Supervisor

Customer Services Representative - 10 agents minimum per team with their Team Lead/Supervisor

 

Department:

Operations

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Type:

Contract

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Experience Level:​

• Mid-Career  - 5 to 10 years

• Experienced - 10 to 20 years

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Compensation:

Percentage share 50/50. Earnings will be based on the value of the campaigns.

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Commission:

Percentage share 50/50

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Hours:

4 - 9 hours a day

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Work week:

6 days 

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Term:

• More than 6 months. Your tenure on the job heavily depends on how well you perform your duties.

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Suitable teams/call centers from:

St. Lucia

St. Vincent & the Grenadines

Dominica

Barbados

Jamaica

Trinidad & Tobago

Antigua & Barbuda

Grenada

St. Kitts & Nevis

Dominican Republic

Montserrat

Philippines

Pakistan

Guyana

United States

Canada

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Duties of Pro CSR Teams may include some or all of the following:​​​

• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty

• First point of customer contact for general inquiries like pricing, products, scheduling etc.

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires

• Any other tasks related to campaigns

• Contribute towards the professional growth of the organization

 

Duties  of Pro Sales Teams may include some or all of the following:​​​

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation

• Obtain customer information such as name, address, and payment method, and enter orders into computer

• Explain products or services and prices, and answer questions from customers

• Any other tasks related to Sales campaigns

• Contribute towards the professional growth of the call center.

 

Other Details:

• Team agents will need a compatible headset (headphones/earphones are not allowed). 

• Team agents will need a laptop or desktop computer with a good internet connection.

• Team agents will need a quiet place to work

 

Requirements:​

• Must have a good speaking voice with a great command of the English language

• Being a certified typist is highly desirable because most of the time you will be inputting data into a data base system

• Ability to speak with an American accent would be an asset but not mandatory

• Must possess key skills in Data Entry, Call Center Operations, Customer Relations, Problem Solving, Customer Service, Basic Computer Skills, Microsoft Word, Google Docs, Microsoft Excel and Microsoft Office

• Previous experience in phone Customer Service or Sales would be an asset

• Must be proactive and enthusiastic on the phone when you need to speak with customers and staff

• Requires a minimum of 5 CXC's/GCSE's/High School Diploma including Mathematics and English

• A minimum of 3 years experience in the field or in a related area

• Performs a variety of tasks as assigned by upper level Management

• Reports to 758 Elite Virtual Call Center Campaign Manager

 

If selected you will be required to complete and sign the requirement company documents/agreements.

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Team Leaders/Supervisors will each be required to:

• Submit a speed test report on the computer systems that their agents will be using to do the job (if working from home).

• Have their agents complete our Skills Sheet. 

• Submit a voice recording for each of their agents. 

• Prepare a video resume for their team on the job (for brick & mortar call center teams). The video resume should show the layout of the call center and introduce the agents on each team including their team leader or supervisor. It must be uploaded to YouTube but not made public. .