Brief Job Summary:

The ideal candidates ensure the call center operates effectively and efficiently at all times. They must maintain a high level of customer satisfaction, and the ability to maintain a positive, professional attitude with customers and colleagues. The candidates will be responsible for training, scheduling and leading their Customer Service Team & Sales Teams, as well as overseeing strategies for inbound and outbound calls. Candidates must also be capable of using particular software programs, as well as possess the ability to type and run various company reports. They will oversee the call center's statistics and take proactive and reactive steps to improve those statistics as needed. Additionally, they will help provide guidance and training to employees to improve performance.

 

Position:

Campaign Manager - 2 posts; one for Sales Campaigns and one for Customer Service Campaigns

 

Department:

Operations

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Type:

Contract

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Experience Level:

• Entry Level  - 0 to 5 years

• Mid-Career  - 5 to 10 years

• Experienced - 10 to 20 years

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Compensation:

A comfortable remuneration package is being offered with the potential to earn commission and bonuses, but this is based on qualifications, level of experience and performance during and after the probation period. Earnings are based on your experience level, qualifications and the value of the campaigns.

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Commission & Bonus:

Eligible after 3 months performance appraisal

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Hours:

6 - 8 hours a day

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Work week:

6 days 

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Term:

• More than 6 months. Your tenure on the job heavily depends on how well you perform your duties.

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Suitable candidates from:

St. Lucia

St. Vincent & the Grenadines

Dominica

Barbados

Jamaica

Trinidad & Tobago

Antigua & Barbuda

Grenada

St. Kitts & Nevis

Dominican Republic

Montserrat

Philippines

Pakistan

Guyana

United States

Canada

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Duties may include some or all of the following:​

• Coordinate completion of defined campaign activities

• Assist with advertising, marketing, job fairs and interviews

• Develop campaign plans with input from team members

• Develop, implement and audit polices and procedures related to flow of information and systems used within call center operations

• Responsible for departmental budget

• Manages day to day activities within the call center operations

• Establish standards of performance for the operations and manage the staffs to achieve the performance standards

• Contribute towards the professional growth of the organization

 

Other Details:

• You will need a compatible headset (headphones/earphones are not allowed). 

• You will need a laptop or desktop computer with a good internet connection.

• You will need a quiet place to work

 

Requirements:

• Must have a good speaking voice with a great command of the English language

• Must have a good speaking voice with a great command of the English language

• Must possess key skills in Customer Service Metrics, Data Analysis, Operations Management, Project Management, Training, Microsoft Excel, Microsoft Word and Customer Relationship Management (CRM)

• Previous call center supervisory experience would be an asset

• Previous experience in phone Customer Service would be an asset

• Must be proactive and enthusiastic on the phone should you need to speak with customers, clients and staff

• Requires a bachelor's degree, however a high school diploma/CXCs/GCSEs or equivalent will be accepted

• A minimum of 3 years experience in the field or in a related area

• Familiar with a variety of the field's concepts, practices, and procedures

• Relies on extensive experience and judgment to plan and accomplish goals

• Performs a variety of tasks as assigned by upper level Management

• Leads and directs the work of others

• A wide degree of creativity and latitude is expected

• Reports to the Call Center Director 

 

If selected you will be required to complete and sign the requirement company documents/agreements.

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You will be required to:

• Run a speed test on the computer system that you will be using to do the job.

• Complete the Skills Sheet. 

• Record your voice. 

• Prepare a video resume. It must be uploaded to YouTube but not made public. You can use your smart phone.