Brief Job Summary:

The ideal candidate is the professional who manages the entire operations in the call center and also handles all the external aspects related with a call center like management of finances, clients etc. The job of the call center director covers a wide variety of comprehensive tasks and his/her job responsibilities are quite complex. Hence, the call center director should have excellent motivation, managerial and leadership skills.

 

Position:

Call Center Director

 

Department:

Operations

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Type:

Contract

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Experience Level:

• Mid-Career  - 5 to 10 years

• Experienced - 10 to 20 years

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Compensation:

A comfortable remuneration package is being offered with the potential to earn bonuses, but this is based on qualifications, level of experience and performance during and after the probation period. Earnings are based on your experience level, qualifications and value of the campaigns.

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Commission & Bonus:

Eligible after 3 months performance appraisal

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Hours:

8 hours a day

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Work week:

6 days 

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Term:

• More than 6 months. Your tenure on the job heavily depends on how well you perform your duties.

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Suitable candidates from:

St. Lucia

St. Vincent & the Grenadines

Dominica

Barbados

Jamaica

Trinidad & Tobago

Antigua & Barbuda

Grenada

St. Kitts & Nevis

Dominican Republic

Montserrat

Philippines

Pakistan

Guyana

United States

Canada

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Duties may include some or all of the following:

• Overseeing the entire operations in the call center.

• Managing the customers and client contacts to grow the business of the call center.

• Reviewing the call center’s employee’s performance.

• Hold discussions with team leaders and call center managers on a regular basis  

• Suggest new strategies and techniques to be followed in order to improve the performance of employees

• Manage the financial status, overall accounts, expenditures, profitability and develop the profitability enhancement plans & strategies

• Plan the organizational targets

• Conduct performance assessment for upper level employees

• Plan the budget  

• Set up rules and regulations for the employees in the call center.

• Contribute towards the professional growth of the organization.

 

Other Details:

• You will need a compatible headset (headphones/earphones are not allowed). 

• You will need a laptop or desktop computer with a good internet connection.

• You will need a quiet place to work

 

Requirements:

• Must have a good speaking voice with a great command of the English language

• Previous call center experience would be an asset

• Previous experience in phone Customer Service would be an asset

• Must be proactive and enthusiastic on the phone should you need to speak with customers, clients and staff

• Requires a bachelor's degree in area of specialty

• 4+ years management experience

• 3+ years managing, overseeing and leading a call center

• A minimum of 5 years experience in the field or in a related area

• Familiar with a variety of the field's concepts, practices, and procedures

• Relies on extensive experience and judgment to plan and accomplish goals

• Performs a variety of tasks as assigned by the Director of Operations

• Leads and directs the work of others

• A wide degree of creativity and latitude is expected

• Reports to the Director of Operations

 

If selected you will be required to complete and sign the requirement company documents/agreements.

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You will be required to:

• Run a speed test on the computer system that you will be using to do the job.

• Complete the Skills Sheet. 

• Record your voice. 

• Prepare a video resume. It must be uploaded to YouTube but not made public. You can use your smart phone.