Brief Job Summary:

The ideal candidates work to develop, plan, coordinate, and execute initiatives as required based on the campaigns assigned to the call center Representatives. The supervisors also monitor their effectiveness through data collection and work to adjust the plan of approach for the campaign as needed. Additionally, the supervisors will work with personnel to develop tools to assess the strengths and weaknesses of the call center team and how the team is to effectively execute the desired results of the campaigns/projects.

 

Position:

Call Center Supervisor - 2 posts; one for Sales and one for Customer Service

 

Department:

Operations

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Type:

Contract

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Experience Level:

• Entry Level  - 0 to 5 years

• Mid-Career  - 5 to 10 years

• Experienced - 10 to 20 years

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Compensation:

A comfortable remuneration package is being offered with the potential to earn commission and bonuses, but this is based on qualifications, level of experience and performance during and after the probation period. Earnings are based on your experience level, qualifications and the value of the campaigns.

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Commission & Bonus:

Eligible after 3 months performance appraisal

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Hours:

6 - 8 hours a day

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Work week:

6 days 

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Term:

• More than 6 months. Your tenure on the job heavily depends on how well you perform your duties.

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Suitable candidates from:

St. Lucia

St. Vincent & the Grenadines

Dominica

Barbados

Jamaica

Trinidad & Tobago

Antigua & Barbuda

Grenada

St. Kitts & Nevis

Dominican Republic

Montserrat

Philippines

Pakistan

Guyana

United States

Canada

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Duties may include some or all of the following:​​

• Lead staff to reach service, sale or support goals, including adherence to schedule and budget.

• Communicate with other business groups and executives, especially about team metrics.

• Resolve difficult customer queries or problems and coach staff in how to handle routine ones.

• Assist with advertising, marketing, job fairs and interviews.

• Develop campaign plans with input from team members.

• Contribute towards the professional growth of the organization

 

Other Details:

• You will need a compatible headset (headphones/earphones are not allowed). 

• You will need a laptop or desktop computer with a good internet connection.

• You will need a quiet place to work

 

Requirements:​

• Must have a good speaking voice with a great command of the English language

• Must possess key skills in Microsoft Word, Windows NT/XP/2000 Networking, Windows Operating Systems, Microsoft Excel, Microsoft Office,  

• Must have previous call center experience 

• Previous experience in phone Customer Service & Sales would be an asset

• Must be proactive and enthusiastic on the phone when you need to speak with customers, clients and staff

• Requires a minimum of 5 CXC's/GCSE's/High School Diploma including Mathematics and English.

• Requires a Tertiary Level Certificate/Degree in the areas of Business Management or related field

• A minimum of 2 years experience in the field or in a related area

• Familiar with a variety of the field's concepts, practices, and procedures

• Relies on extensive experience and judgment to plan and accomplish goals

• Performs a variety of tasks as assigned by upper level Management

• Leads and directs the work of others in the Sales/Customer Service Team

• A wide degree of creativity and latitude is expected

• Reports to the Campaign Manager

 

If selected you will be required to complete and sign the requirement company documents/agreements.

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You will be required to:

• Run a speed test on the computer system that you will be using to do the job.

• Complete the Skills Sheet. 

• Record your voice. 

• Prepare a video resume. It must be uploaded to YouTube but not made public. You can use your smart phone.