April - 2017

7 Reasons Why B2B Companies Fail at Social Media and Content Marketing

Through Midas Touch, the B2B specialist social media agency which I run, we have worked with several B2B organizations – especially in the t

New research has shown that Singapore, India and Indonesia are beginning to use WhatsApp when contacting organisations. BT has gathered ins

The rise in fraudulent calls made to the UK by international criminal gangs has almost doubled in the last 12 months. According to a new re

Aspect have launched the Aspect NLU Lab, a content and asset-rich portal devoted to the advancement of chatbot applications. As chatbots be

NewVoiceMedia have announced that the global payments company Paysafe increased its customer support centre productivity by 20% over the las

General Services Administration officials said they could soon have a new follow-on contract to provide contact center services and technolo

SINGAPORE, April, 2017- The emergence of enhanced customer experience (CX), replacement of legacy systems, upgrade of existing solution port

AUSTIN, Texas, April 10, 2017 - CTIntegrations LLC, a leading software development and system integration company focused on the contact cen