Call Center Director

Brief Job Summary:

The ideal candidate is the professional who manages the entire operations in the call center and also handles all the external aspects related with a call center like management of finances, clients etc. The job of the call center director covers a wide variety of comprehensive tasks and his/her job responsibilities are quite complex. Hence, the call center director should have excellent motivation, managerial and leadership skills.

Position:

Department:

Operations

Type:

Contract

Experience Level:

Mid-Career - 5 to 10 years
Experienced - 10 to 20 years

Compensation:

A comfortable remuneration package is being offered with the potential to earn bonuses, but this is based on qualifications, level of experience and performance during and after the probation period. Earnings are based on your experience level, qualifications and value of the campaigns.

Commission & Bonus:

Eligible after 3 months performance appraisal

Hours:

8 hours a day

Work week:

6 days

Term

More than 6 months. Your tenure on the job heavily depends on how well you perform your duties.

Suitable candidates from the following countries can apply:

St. Lucia

St. Vincent & the Grenadines

Dominica

Barbados

Jamaica

Trinidad & Tobago

Antigua & Barbuda

Grenada

St. Kitts & Nevis

Dominican Republic

Montserrat

Philippines

Pakistan

Guyana

Duties may include some or all of the following:

Overseeing the entire operations in the call center.
Managing the customers and client contacts to grow the business of the call center.
Reviewing the call center’s employee’s performance.
Hold discussions with team leaders and call center managers on a regular basis
Suggest new strategies and techniques to be followed in order to improve the performance of employees
Manage the financial status, overall accounts, expenditures, profitability and develop the profitability enhancement plans & strategies
Plan the organizational targets
Conduct performance assessment for upper level employees
Plan the budget
Set up rules and regulations for the employees in the call center.
Contribute towards the professional growth of the organization.

Other Details:

You will need a compatible headset (headphones/earphones are not allowed).
You will need a laptop or desktop computer with a good internet connection.
Please read the Agency SOW for system requirements

Requirements:

Must have a good speaking voice with a great command of the English language
Previous call center experience would be an asset
Previous experience in phone Customer Service would be an asset
Must be proactive and enthusiastic on the phone should you need to speak with customers, clients and staff
Requires a bachelor's degree in area of specialty
A minimum of 5 years experience in the field or in a related area
Familiar with a variety of the field's concepts, practices, and procedures
Relies on extensive experience and judgment to plan and accomplish goals
Performs a variety of tasks as assigned by the Director of Operations
Leads and directs the work of others
A wide degree of creativity and latitude is expected
Reports to the Director of Operations

If selected you will be required to complete and sign the requirement company documents/agreements.

To be considered for this position, you must be a registered candidate with S.L.U.D.T.E.R.A.

When you are ready to register, click the button below. When you fill out the Registration Form, you will be required to:

Run a speed test on the computer system that you will be using to do the job
Record your voice.
Prepare a video resume (this can be submitted after you register). It must be uploaded to YouTube but not made public. Copy and save the link to send to us for review.

If you are already registered , then click "Apply Now". Deadline for applications is April 28th 2017.

Apply Now